Save Money & Aggravation through MBM (Method Before Means)

#TalkOpsThursday If you have worked any amount of time in operations, I'm sure you have witnessed an old problem: Teams buying new applications to solve process problems, thinking that all they have to do is turn on the application without any additional configuration, and their problems will be solved. Only to find out it doesn't and the application is only used for 10% of its capabilities. - I've even seen this in many of the ServiceNow deployments I have worked upon, the